Steps - Indiana

DELIVERY OF YOUR GOODS

3) Access Considerations
Please let us know at the time of ordering if your delivery location has limited access (e.g., narrow roads or tight turns). Additional fees may apply for such deliveries, and the risk of non-delivery due to truck size remains your responsibility. We recommend consulting a local expert if you’re unsure about accessibility.

5) Delivery Challenges
If delivery fails due to undisclosed site issues or factors beyond our reasonable control, you’ll be responsible for the full cost of the unsuccessful attempt, as outlined in clause 10 below.

7) Receiving Your Delivery
You or an authorized representative must be present at delivery to inspect the goods before signing for them and, if needed, assist with unloading.

9) Acceptance of Terms
By placing an order, you agree to these delivery terms and conditions. Please notify us at the time of ordering if any of these requirements cannot be met. Failure to do so may result in return and redelivery fees if the carrier cannot complete the delivery.

11) Shipping Costs
Shipping rates are calculated at checkout based on your location’s distance from the quarry or distribution center. Simply enter your postal code and answer a few questions to see your subsidized (discounted) rate. Please note that shipping estimates are market quotes as of the order date and could change on the day of shipment.

12) Cancellations and Restock Fees
Please note restock fees apply at various rates (dependent on the quarry). In some instances such as large or special orders, orders cannot be cancelled after they have been processed with the quarry. This is dealt with on a case-by-case basis, though we advise that you indicate your desire to cancel within 48 hours of placing your order. Please inquire before your purchase for additional details as we are unable to make exceptions on this matter.

At StonesDirect.com, we stand behind the products we sell for both contractors and homeowners.

1) Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, we will work quickly with the carrier to resolve the issue. Please inspect your shipment upon delivery and notify us immediately of any problems. We cannot address issues reported after the delivery has been accepted.

2) Natural Stone Orders
Because our products are natural and custom-processed at the quarries, cancellations are not accepted once an order has been produced. For this reason, we do not offer refunds for any reason other than damage or shipping errors. This policy also applies to sample orders, which are non-refundable and non-returnable.

3) Credit Card Transactions
All credit card transactions incur processing fees that are non-refundable. If your order is eligible for cancellation, a 4% cancellation fee will apply to cover these costs. If your payment was via wire or e-transfer, no fee will be charged.

DELIVERY OF YOUR GOODS

3) Access Considerations
Please let us know at the time of ordering if your delivery location has limited access (e.g., narrow roads or tight turns). Additional fees may apply for such deliveries, and the risk of non-delivery due to truck size remains your responsibility. We recommend consulting a local expert if you’re unsure about accessibility.

5) Delivery Challenges
If delivery fails due to undisclosed site issues or factors beyond our reasonable control, you’ll be responsible for the full cost of the unsuccessful attempt, as outlined in clause 10 below.

7) Receiving Your Delivery
You or an authorized representative must be present at delivery to inspect the goods before signing for them and, if needed, assist with unloading.

9) Acceptance of Terms
By placing an order, you agree to these delivery terms and conditions. Please notify us at the time of ordering if any of these requirements cannot be met. Failure to do so may result in return and redelivery fees if the carrier cannot complete the delivery.

11) Shipping Costs
Shipping rates are calculated at checkout based on your location’s distance from the quarry or distribution center. Simply enter your postal code and answer a few questions to see your subsidized (discounted) rate. Please note that shipping estimates are market quotes as of the order date and could change on the day of shipment.

12) Cancellations and Restock Fees
Please note restock fees apply at various rates (dependent on the quarry). In some instances such as large or special orders, orders cannot be cancelled after they have been processed with the quarry. This is dealt with on a case-by-case basis, though we advise that you indicate your desire to cancel within 48 hours of placing your order. Please inquire before your purchase for additional details as we are unable to make exceptions on this matter.

At StonesDirect.com, we stand behind the products we sell for both contractors and homeowners.

1) Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, we will work quickly with the carrier to resolve the issue. Please inspect your shipment upon delivery and notify us immediately of any problems. We cannot address issues reported after the delivery has been accepted.

2) Natural Stone Orders
Because our products are natural and custom-processed at the quarries, cancellations are not accepted once an order has been produced. For this reason, we do not offer refunds for any reason other than damage or shipping errors. This policy also applies to sample orders, which are non-refundable and non-returnable.

3) Credit Card Transactions
All credit card transactions incur processing fees that are non-refundable. If your order is eligible for cancellation, a 4% cancellation fee will apply to cover these costs. If your payment was via wire or e-transfer, no fee will be charged.