Shipping Policy

Shipment processing time

All orders are processed within 2 business days and all orders can be shipped across North America. Shipping costs are highly dependent on the stones selected as some quarries are closer/farther from your destination. The location of the stones is indicated on each product page for your reference.

Shipments or deliveries will not occur on weekends or holidays. If you require a shipment on a weekend, please contact us to see if we can make an exception. If there are any delays in shipment, we will notify you.  We aim to deliver the goods to your location within 2-4 weeks of receipt of the order under normal circumstances, although this is subject to product availability and other factors that could be beyond our control. We are also not liable for any shipping delays. We will also aim to deliver the goods on the requested date, but this is not guaranteed. All deliveries are curbside/driveway. 

Shipping rates and delivery estimates for stones

Shipping charges (in CAD) will depend on pre-tax order size and location.

Restrictions

 No shipments to PO boxes or APO/FPO addresses.

You will receive a shipping confirmation number after your order.

Customs, duties, and taxes

Stonesdirect.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please also take photos of damaged goods if possible.

International Shipping Policy

We do not ship anywhere outside of North America at this time.

For more information, email support@stonesdirect.com.