Exotic Fire Glass - California

Shipping costs are shown in your shopping cart after you've answered the shipping questions and entered your zip code. These rates are subsidized (discounted). If you are ordering over 10 tons or pallet weight is over 1 ton, your shipment will require a flatbed truck and you will require a forklift or skid steer large enough to remove the stones from the truck. Weights are indicated below the quantity box on the product page. If you don't have access to a skidsteer, you can easily rent one from your local hardware store by the hour. If less than 10 tons and pallet weight under 1 ton, we will ship via LTL and the stones will be removed for you via a pallet jack.

As for returns, given the nature of stones, they are not returnable or refundable unless they are damaged during shipping.

1) DO YOU OFFER VOLUME AND CONTRACTOR ACCOUNT DISCOUNTS?

Yes, we do! If you're a contractor, please register with us here get your unique discount code, and be part of our network to get free leads. Please call us at 1(800) 688 1796 to learn about the benefits of being in our network. For high volume orders (over 20 tons) we can provide a custom quote with the volume discount applied.

2) CAN I GET A SAMPLE?
Yes, we can send samples. Please email us at Support@stonesdirect.com what product you're interested in along with your address. There is a $39 fee for shipping - the samples are free. Should you ultimately place an order, we will credit you the shipping fee for the sample provided your order is over $2000.

3) WHERE DO YOU SHIP TO? HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We currently ship to the United States and Canada. Lead times are generally 2-4 weeks. Special orders may take longer.

4) HOW MUCH IS SHIPPING?

Shipping costs are calculated using an automated system across 100's of carriers. We subsidize this fee and you'll see the cost in your cart when you answer a few questions.

5) HOW DO I KNOW HOW MUCH I NEED?

We make this easy for you on the product page. Just enter your facefeet, sq ft or linear feet to determine tonnage. If the product shows per piece, take the average length of each piece and calculate the number of pieces based on your measurement.

6) CAN I PICK UP THE STONES? Unless you have a commercial vessle, the quarries will not allow pickup, so you'd need to get it delivered.

7) DO YOU HAVE INSTALLERS?

We have a network of contractors, contact us to see if we have one in your area.